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Terms of Use


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(which includes Employers, Payers and Health Plan or Network)










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please use your unique company e-mail address. We cannot accept generic e-mail addresses that are sent to a department mailbox. This will also be used to verify your identity.
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This information will be used to verify that you are First Health or Cofinity Business Associate.

  


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    Name :   

    Email :   

    Company Name :   

    Company Address :   

    City, State and Zip :   

    Phone :   

    Cofinity Contact Name :   


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    Terms of Use: PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. BY CLICKING ON THE “I Accept” BUTTON BELOW, I ACKNOWLEDGE THAT I HAVE READ THIS AGREEMENT AND AGREE THAT MY ACCESS AND USE OF THE SERVICES WILL BE GOVERNED BY THESE TERMS AND CONDITIONS.

    You acknowledge that you have read, understand and agree to the following:

    You understand that you must provide, at your own expense, all Internet, telephone and other equipment and services necessary to access and use the Services. Cofinity cannot be held responsible for network errors, unavailability, or any and all issues that impede or prevent the user from accessing the website functions due fully or in part to the user's Internet connection.

    Login IDs and passwords can only be assigned to Cofinity clients including agents, participating physician and hospital representatives, billing services, third-party administrators, health plans and employer groups. Login IDs are registered to individuals and should never be shared. Multiple logins of a Login ID at one time are prohibited. These activities are tracked.

    Your request will be verified and you will receive a status update regarding your registration. Cofinity will send e-mail directly to the e-mail address provided as well as notifications through secure e-mail on the website. Be aware that it is possible for your Security Filter may read the incoming email from Cofinity as SPAM. Please check your SPAM folder regularly.

    Identification
    You represent that you have properly identified yourself by entering your own name and personal identifiers when registering for this site and not those of any other person.

    Notice
    We may deliver notice to you concerning this Agreement by means of electronic mail, by a general notice posted on the website or by written communication delivered by first-class U.S. mail to your address on record in our files.

    Applicability
    This Agreement shall apply to any and all of your uses of the Services via this website. These Terms and Conditions shall survive any termination of your access to any one or more of the Services. Aetna may terminate your access to any one or more of the Services if you violate any of these Terms and Conditions.

    Functions
    The Cofinity network Claims and Member Inquiry, Claims Activity Report, Provider File Download, Find a Provider functions and the Cofinity Institutes of Excellence transplant program tools, claim reports, network facility list and map functions are intended to allow agents, employers, healthcare providers and payers to view patient information, track repriced claims and respond to claim inquiries. Cofinity will provide maintenance and service of these functions. Upon request, Cofinity personnel will provide training to clients and their employees in the use of functions and interpretation of the applicable information screens.

    The user agrees to use this function only to access information regarding patients. The user represents that it has the permission of its patients to have this access to confidential and private patient and membership information. Further, the user agrees to keep confidential any membership and medical information it obtains regarding patients and will not divulge such information to any person or entity without the express written consent of Cofinity or the patient or patient’s guardian. The user agrees not to use the information obtained from any function in any improper manner. In addition, the user understands that Cofinity's negotiated rates with participating providers are CONFIDENTIAL AND PROPRIETARY information of Cofinity and/or its affiliates and may not be disclosed by user to any person or entity without Cofinity's prior written consent.

    The user, on behalf of itself, its agents, and its employees agrees to indemnify, defend and hold Cofinity harmless from loss, damage or liability, including attorney’s fees, that Cofinity may suffer by reason of any breach by the user’s employees, agents or others of the confidentiality of any membership, medical or claim information and any incorrect interpretation of such information given to any patient by any person using the functions through our web site.

    Questions or concerns regarding Cofinity website functions or data should be directed to Cofinity customer service.


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